Frequent Asked Questions
1. **Q: What type of gold is used in your letter initial necklaces?**
A: Our necklaces are crafted from genuine 14k gold in three stunning hues: yellow, rose, and white.
2. **Q: Is the chain included with the initial pendant?**
A: Yes, each necklace comes with a matching 14k gold chain included in the purchase.
3. **Q: Can I customize the length of the necklace chain?**
A: At the moment we only offer our standard 16inch length chain.
4. **Q: How do I care for and clean my gold necklace?**
A: To maintain its shine, clean your necklace with a soft cloth and mild soap. Avoid exposure to harsh chemicals and remove it before engaging in strenuous activities and before going to sleep.
5. **Q: Are the initial pendants solid gold or plated?**
A: Our initial pendants are made of solid 14k gold, ensuring a durable and lasting piece of jewelry.
6. **Q: Can I order a necklace with multiple initials?**
A: At the moment, our necklaces feature one initial per pendant.
7. **Q: What is the shipping time for your products?**
A: We strive to process and ship orders per our shipping policy. Shipping times may vary based on your location.
8. **Q: Do you offer international shipping?**
A: Unfortunately, at this moment we do not offer international shipping.
9. **Q: Can I return or exchange my necklace if I'm not satisfied?**
A: we offer a hassle-free return, but do not offer exchanges at this time. Every necklace is made to order. Please review our return policy for details on the process and eligibility criteria.
10. **Q: Are your initial necklaces available in different font styles? **
A: Currently, we offer a classic and elegant Monotype Corsiva font style for our initial necklaces. We may introduce more options in the future based on customer feedback.
11. **Q: Can I request a custom design with a specific font or size for the initial? **
A: Unfortunately, we do not offer custom designs at the moment. However, we appreciate your input and may consider expanding our customization options in the future.
12. **Q: How do I determine the correct initial size for my necklace? **
A: You can refer to our sizing information in our website. All letter initials are the same size with a small variation. For example, and "A" will not be the same as a "M", "J" or "I".
13. **Q: Is the packaging gift-ready?**
A: Yes, each necklace comes in a beautifully designed jewelry gift box (Colors will vary dependent on availability), making it the perfect present for yourself or a loved one.
14. **Q: Can I track the shipping status of my order? **
A: Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
15. **Q: Is a signature required upon delivery for shipped orders? **
A: Yes, for security and to ensure a smooth transaction, all shipped orders require a signature upon delivery. This helps us confirm the safe receipt of your precious 14k gold initial necklace.
A: Our necklaces are crafted from genuine 14k gold in three stunning hues: yellow, rose, and white.
2. **Q: Is the chain included with the initial pendant?**
A: Yes, each necklace comes with a matching 14k gold chain included in the purchase.
3. **Q: Can I customize the length of the necklace chain?**
A: At the moment we only offer our standard 16inch length chain.
4. **Q: How do I care for and clean my gold necklace?**
A: To maintain its shine, clean your necklace with a soft cloth and mild soap. Avoid exposure to harsh chemicals and remove it before engaging in strenuous activities and before going to sleep.
5. **Q: Are the initial pendants solid gold or plated?**
A: Our initial pendants are made of solid 14k gold, ensuring a durable and lasting piece of jewelry.
6. **Q: Can I order a necklace with multiple initials?**
A: At the moment, our necklaces feature one initial per pendant.
7. **Q: What is the shipping time for your products?**
A: We strive to process and ship orders per our shipping policy. Shipping times may vary based on your location.
8. **Q: Do you offer international shipping?**
A: Unfortunately, at this moment we do not offer international shipping.
9. **Q: Can I return or exchange my necklace if I'm not satisfied?**
A: we offer a hassle-free return, but do not offer exchanges at this time. Every necklace is made to order. Please review our return policy for details on the process and eligibility criteria.
10. **Q: Are your initial necklaces available in different font styles? **
A: Currently, we offer a classic and elegant Monotype Corsiva font style for our initial necklaces. We may introduce more options in the future based on customer feedback.
11. **Q: Can I request a custom design with a specific font or size for the initial? **
A: Unfortunately, we do not offer custom designs at the moment. However, we appreciate your input and may consider expanding our customization options in the future.
12. **Q: How do I determine the correct initial size for my necklace? **
A: You can refer to our sizing information in our website. All letter initials are the same size with a small variation. For example, and "A" will not be the same as a "M", "J" or "I".
13. **Q: Is the packaging gift-ready?**
A: Yes, each necklace comes in a beautifully designed jewelry gift box (Colors will vary dependent on availability), making it the perfect present for yourself or a loved one.
14. **Q: Can I track the shipping status of my order? **
A: Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
15. **Q: Is a signature required upon delivery for shipped orders? **
A: Yes, for security and to ensure a smooth transaction, all shipped orders require a signature upon delivery. This helps us confirm the safe receipt of your precious 14k gold initial necklace.